Shop by appointment

£0

In response to Government Covid-19 Advice and Guidelines, we're pleased to be re-opening the Scaped Nature store in Norwich 'by appointment only' - we felt this was the best way to help stop the spread of the virus, while allowing you to have your own personal shopper (and no need to queue outside in bad weather!). You are still able to order online, and click & collect 7-days a week.

APPOINTMENT TIMES ARE AS FOLLOWS:
Wednesday - Sunday: 10AM - 4PM

The shop will be open to customers on an appointment basis only. 
. . .

Maximum of 2 people per booking from the same household. Face masks and sanitiser will be available if you do not have your own.

New in-store shopping times are as follows:

Wednesday - Sunday: 10am - 4pm (by appointment only)

Monday - Tuesday: Closed for tank maintenance & order fulfilment 

To make an appointment please visit: [Insert URL here], or call us on 01603 761900

If you can’t come visit us, you can still order online www.scapednature.com for home delivery or store collection.

Unfortunately, for the safety of our staff and customers, we do need to ask anyone booking an appointment to follow a few rules and guidelines when visiting:

🌿   Store visits must be booked in advance online, or over the phone (01603 761900). 

🌿   Maximum 2 people per booking, from the same household (‘babe in arms’ welcome)

🌿   Hand sanitiser must be used on entry, this will be available at the front of the shop

🌿   Face coverings must be worn while in the shop. If you have your own please use this, otherwise face coverings will be available

🌿   Please be considerate and observe the 2 meter distancing rule at all times

🌿   Please use the disposable gloves provided when selecting hardscape or using the ‘dojo’ / sandpit

🌿   To help stop the spread, we ask that you pay by contactless where possible 

🌿   For the safety of our staff - if you, or anyone in your household has had any symptoms of Covid-19, or has been in contact with anyone that has had symptoms in the last 14 days please do not visit

🌿   Unfortunately, the toilet will not be available

🌿   If you have arranged click & collect and would like to have a browse at the same as collecting your order, please book an appointment slot to secure your browsing time [insert url]

Thank you for your understanding, we look forward to welcoming you to the shop and showing you what we have been up to during lockdown!

The Scaped Nature Team 🌿

 COVID-19 UPDATE

  • WE ARE OPERATING ON MINIMAL STAFF

  • THERE MAY BE A DELAY WITH YOUR ORDER, DUE TO DELIVERY NETWORKS AND SUPPLY CHAINS OPERATING SLOWER THAN USUAL

  • PLEASE ALLOW AN EXTRA 3-5 WORKING DAYS FOR YOUR ORDER TO ARRIVE

  • SOME ITEMS AND PLANTS HAVE BECOME UNAVAILABLE TO ORDER AT THIS TIME -- WE ARE PLACING REGULAR ORDERS SO IF THERE IS A PRODUCT YOU ARE  LOOKING FOR THAT IS NOT AVAILABLE, PLEASE GET IN TOUCH AT HELLO@SCAPEDNATURE.COM AND WE WILL DO OUR BEST TO HELP

  • CUSTOMER SERVICE: PLEASE ALLOW EXTRA TIME FOR CUSTOMER SERVICE REQUESTS AS WE ARE EXPERIENCING HIGH DEMAND

  • CLICK & COLLECT IS AVAILABLE, 7-DAYS A WEEK

 

WE AIM TO SEND OUR YOUR ORDER SAME DAY

Orders received before 10am (GMT), will be sent same day, providing all items are in stock. Orders placed after 2pm Friday will be posted the following Monday.

If you would like to receive your order on a specific day, please leave a note in the box at checkout.

FREE SHIPPING FOR UK ORDERS £100 AND OVER*

*We are pleased to offer free delivery for UK orders £100 and over, up to 20kg. If your order is over 20kg, please select 'Heavy Goods Shipping' option at checkout. If this is not selected, we will need to contact you to regards shipping cost. 


SHIPPING RATES IN THE UK

Shipping service Delivery time Cost
Orders over £100 (up to 20Kg) 1 - 3 working days Free

Click & collect

Pick up in-store

Free

Standard Shipping

1 - 3 working days

£3.99 up to 5kg

£5.99 over 5kg

£8.99 up to 15kg 

Courier

(Tracked)

1 - 2 working days
£5.99 up to 2KG

£6.99 over 2KG 

Next day Courier

(Tracked)

 

1 working day

£6.99 up to 2KG

£7.99 up to 10KG

£15.00 up to 20KG

Tank shipping

(excludes ADA Mini range, DOOA Neoglass Airs & 10L Dennerle tanks)

1-3 working days £9.99

Heavy Shipping

Orders 20 - 30kg

Orders 31 - 40kg

 (All tracked)

 1 - 3 working days

 

£15.00 up to 30KG

£20 up to 40KG

 

 

International shipping

We are still learning the ropes in terms of shipping, so please get in touch via email for deliveries outside the UK and we can see if it's possible, hello@scapednature.com 

We currently charge a £20 flat fee for International Shipping. Once shipping is calculated you will be refunded the difference on the actual cost of shipping.

If you are ordering from Overseas, please note YOU ORDER AT YOUR OWN RISK. We are not responsible for loss, damage or undelivered packages, as we cannot guarantee the efficiency of overseas postal / courier services.

 

Returns and Exchanges

Ordered a new inline atomizer but it doesn't fit? No problem, just give us a quick call or email provided the item is not damaged in anyways, and we'll process your return or exchange immediately.

We also understand that sometimes products arrive and they aren't what you expected or you have changed your mind. Again, no problem, so long as you retain the packaging and the item is not damaged, we're happy to refund or exchange. 

Please get in touch via email or phone within 14 days of your order arriving for all non-perishable returns / exchanges. For perishable goods, such as plants, please get in touch the same day they arrive.

hello@scapednature.com

+44 01603 761900

 

Damaged or Perished on arrival

We pride ourselves on the quality of our products, and will never knowingly send out sub-standard or faulty products. We use trusted shipping partners, Royal Mail and DPD, because in our experience they are the best. However, accidents do happen, especially when you are in the business of selling glass and plants!

If any items in your order are received damaged on arrival, please get in touch on the day they arrive. You will need to email us photos for insurance purposes, hello@scapednature.com

Unfortunately, we cannot take responsibility for plants that perish or deteriorate once they are in your aquarium or terrarium - the reason is simple, all aquarium and terrarium set-ups are different, and all plants have different needs. Doing your research ahead of time is all part of the learning process, and we hope our website provides enough information for you to make an informed decision. If you need more information about a product, or are unsure if it will work with your set-up, just get in touch, we won't bite!

 

Glass Aquariums

Evolution Aqua Aquascaper aquariums are shipped directly from the manufacturers warehouse. Delivery is within 14 days, but normally sooner than this. There is an additional delivery charge on all aquariums of £49.99 due to the size and nature of the product. You will receive a call to advise of a delivery date so you can be in to accept delivery.

All other aquariums can be shipped but may be classed in our 'Heavy Shipping' rate if the total order is more than 20kg.

 

Hardscape & other heavy materials

We pride ourselves on our extensive range of hardscape, but we understand it is not always possible to come and visit to touch and feel stone and wood in person. Please get in touch with us via phone (+44 (0) 1603 761900) or email (hello@scapednature.com) if you have a particular layout or shape(s) you are trying to source.

Given the nature of hardscape (ie it's heavy and expensive to ship!), we have had to cap free shipping at 20kg. The reason is simple, if a customer buys 3 x 15kg bags of gravel and 15kg of stone, this costs us over £50 to ship to you - meaning we make little, or nothing on your order - unfortunately, to stay alive as a business we do need to make a profit so we can carry on offering quality products to our customers.

 

More questions about shipping and returns? Drop us a line.

hello@scapednature.com

+44 01603 761900

 

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