We aim to send orders on the same day we receive them.
We use Royal Mail and DPD to dispatch the majority of orders. Orders received before 2:00pm (GMT), will be sent same day, providing all items are in stock. Orders placed after 2pm Friday will be posted the following Monday.
If you would like to receive your order on a specific day, please select DPD Express Shipping and include a note during checkout to specify your preferred delivery date.
*** FREE SHIPPING FOR UK ORDERS £100 AND OVER ***
Shipping within the UK
|Shipping service||Delivery time||Cost|
Click & collect
|Pick up in-store||
Royal Mail 1st Class
|1-3 working days||
£3.99 up to 5kg
£5.99 over 5kg
Royal Mail Tracked 24
|1-2 working days||
£5.99 up to 2KG
£6.99 over 2KG
ExpressGuaranteed UK Mainland
|1 working day||
£6.99 up to 2KG
£7.99 up to 10KG
Returns and Exchanges
Ordered a new inline atomizer but it doesn't fit? No problem, just give us a quick call or email provided the item is not damaged in anyways, and we'll process your return or exchange immediately.
We also understand that sometimes products arrive and they aren't what you expected or you have changed your mind. Again, no problem, so long as you retain the packaging and the item is not damaged, we're happy to refund or exchange.
Please get in touch via email or phone within 14 days of your order arriving for all non-perishable returns / exchanges. For perishable goods, such as plants, please get in touch the same day they arrive.
+44 01603 761900
Damaged or Perished on arrival
We pride ourselves on the quality of our products, and will never knowingly send out sub-standard or faulty products. We use trusted shipping partners, Royal Mail and DPD, because in our experience they are the best. However, accidents do happen, especially when you are in the business of selling glass and plants!
Unfortunately, we cannot take responsibility for plants that perish or deteriorate once they are in your aquarium or terrarium - the reason is simple, all aquarium and terrarium set-ups are different, and all plants have different needs. Doing your research ahead of time is all part of the learning process, and we hope our website provides enough information for you to make an informed decision. If you need more information about a product, or are unsure if it will work with your set-up, just get in touch, we won't bite!
More questions about shipping and returns? Drop us a line.
+44 01603 761900